Visit the Customer Care Desk at any OMWASCO office in Othaya or Mukurweini to request a water service extension.
A technical team visits the site to survey demand, determine pipe size, location, and the number of customers to benefit.
Costs are calculated based on survey results, including materials, labor, and projected beneficiaries.
A report is compiled and submitted to management for review and approval of the extension project.
After approval, installation preparations are made, including resource allocation and scheduling.