Frequently Asked Questions (FAQ)
- Copy of national ID.
- Copy of KRA PIN certificate.
- Copy of title deed or Authentic Land search documents from the Ministry of lands.
Applicants seeking a new water connection are required to pay application fee of Ksh. 2,500.
Additionally, a connection deposit will be charged based on the consumption category, as stipulated
in the approved tariff structure.
You can comfortably inquire your bill by:
- Dial
*873*049# - Select Query Bill
- Select My Account
- Enter your Account Number
- Click SEND
Pay using Mpesa by following the following steps:
- Go to Lipa na MPESA then Paybill
- Enter paybill no. 968200
- Enter your Account Number
- Enter amount to pay
- Enter your MPESA Pin and Send
Pay Using EQUITY Mobile, EQUITY App And Easy 247 by following the steps:
- Go to pay bill
- Enter Business No: 440440
- Enter your Account Number
- Enter Amount to pay
To determine your monthly water consumption, please read only the black digits displayed on the water meter.
Subtract the previous month’s reading from the reading to obtain the volume of water consumed during the billing period.
All complaints, reports of corruption, suggestions, and compliments may be formally submitted to the Managing Director through any of the following channels:
- In person at the Company Headquarters located in Othaya Town.
- Complaints/Suggestion/Anti-Corruption Boxes placed at all Company Offices.
- Postal Address: P.O. Box 486 – 10106, Othaya, Kenya.
- Telephone Contacts: 0702145585, 0702598602 or Toll-Free Line: 0800704270.
- Email: omwasco@gmail.com
No – A confirmation message will be sent to you upon successful receipt of payment by OMWASCO, after which your account will be created immediately.